ADCQ Annual Report 2009–10

Download the 2009-10 annual report as a single pdf file (2 MB) or use the links below to access chapters.

For a print version of the annual report or financial statements, please contact the ADCQ on 1300 130 670 or TTY 1300 130 680.

Contents

• Publishing information
• Letter of transmission
• Commissioner's foreword
• About the ADCQ: overview, delivering services to the community, ADCQ vision
• Human rights promotion: submissions and input into legislation, prisoners, Cape York, forums and presentations, media, library, right to information
• Focus on Human Rights Promotion
• Community relations and engagement: working with communities, advisory groups, events and sponsorship
• Around the state
• Training delivery
• Table 1–Delivery of training by sector, by region
• Table 2–Types of training sessions
• Table 3–Details of training sessions
• Aboriginal and Torres Strait Islander Unit
• Website: accessibility
• Table 4–Website visits
• Table 5–Community language website statistics
• Complaint management: overview, statewide complaint trends, settlement of complaints, timeliness, complaint trends by region, judicial review
• Complaint statistics
• Table 6–Complaints received, assessed and finalised
• Table 7–Statewide complaint outcomes and by region
• Table 8–Statewide complaints by ground, by region
• Table 9–Statewide complaints by area, by region
• Table 10–Complaints accepted by ground and area
• The Anti-Discrimination Tribunal Queensland: overview, hearing and determining complaints, exemptions, opinions. interim orders, lapsed complaints, members, projects
• Tribunal decisions
• Tribunal matters
• Table 11–Types of matters
• Table 12–Matters finalised
• Corporate governance: framework, managing the ADCQ, shared services, carbon emissions, statutory obligations, information systems and record keeping, whistleblower protection, internal and external audit, risk management, consultancies
• Commission staff
• Table 13–Staff groups
• Graph 1–Employee profiles
• Summary of financial information: overview, ADCQ's financial position, financial performance, income, expenses, assets, liabilities
• Graph 2–Net worth
• Graph 3–Source of funds
• Graph 4–Application of funds
• Graph 5–Asset portfolio
• Graph 6–Liability composition
• Financial statements
• Appendices
• Appendix A–Glossary of terms
• Appendix B–Compliance checklist
• Appendix C –Organisational chart
• Appendix D –Complaints handling process
• Appendix E –Map of areas visited
• Appendix F –Publications
• Appendix G –Carbon emissions explanatory notes
• Emissions relating to the ADCQ
• Appendix H –Raising awareness about the Carers Charter