Written complaint received and assessed

Complaint accepted

Complaint not accepted

Respondent notified and given option of providing written response, within 28 days, or of requesting early conference.Date set for compulsory conference no more than six weeks after notification.

Complainant advised of reasons for non-acceptance

Early conference held where requested by respondent, and where all parties agree

Compulsory conference held

Complaint rejected, based on further information

Confidential settlement agreed by all parties. Agreement signed and registered at Queensland Civil and Administrative Tribunal (or the Anti-Discrimination Tribunal Queensland until 1 December 2009)

No settlement reached. Complaint may be referred to Queensland Civil and Administrative Tribunal for public hearing

Complaint closed

Determination made by Tribunal, binding on all parties