Delivery of information sessions on a range of issues associated with anti-discrimination legislation is part of the Commission’s core business. Sessions include both standard and tailored training courses, addresses to conferences and meetings, and consultations and liaison with various communities and organisations.

We have a suite of nine courses which can be delivered either 'on-site' or 'in-house'. About 90% of our work is delivered at the client’s premises, usually a workplace, and we offer on average one course a month from the Commission’s training facility in Brisbane.

This year in the South-East Queensland region, we exceeded our targets for revenue and had a small increase in numbers of sessions presented, although this was slightly under our targeted figure. The most popular course was the general overview of the legislation, followed by contact officer training. Average length of session was just under 3 hours, and nearly 5,000 people undertook training during the year.

In our regions we prioritised complaint handling work with the introduction of a statewide complaint handling system. As a result we reduced the number of training sessions this year. As complaint numbers continue to rise, further funding is needed to meet ongoing training needs in the regions. An innovative approach using train-the-trainer model, on-line training programs and some use of part-time trainers next year will ensure that we have the resources to meet regional training demands.

As with previous years, participants were surveyed about the quality of the training. About 2000 people responded. 99% rated the training as either 'excellent' or 'very good'.