The Commission will conduct the following sessions in the second half of 2009:
The training Calendar and registration form are available in print friendly format using the links below
Many of these courses can be delivered in your workplace. If you have six or more people needing training, you may want us to come to you. Call and have a chat with one of our trainers.
Fees are:
Calendar July to December 2009
DISCRIMINATION LAW: an introduction to the Act
Thursday 9 July 2009 , 9 am - 1 pm
Venue: level 17, 53 Albert Street, Brisbane |
| This course gives an overview of the law in Queensland. No previous knowledge is needed, and the session
has been designed to allow for questions and discussion. |
| Recommended for |
Anyone needing basic information about discrimination law |
| Time |
Half day |
| Cost |
$150.00 per person * |
| Course content |
definitions of discrimination, sexual harassment, vilification and victimisation | direct and indirect discrimination | vicarious liability and reasonable steps | exemptions | complaint handling |
| |
THE CONTACT OFFICER: an introduction to the role
Thursday 13 August 2009, 9am - 1pm
Venue: level 17, 53 Albert Street, Brisbane |
| This course looks at the role of the Contact Officer in the workplace. |
| Recommended for |
Anyone thinking about taking on the role, human resource staff, recently appointed Contact Officers and occupational health and safety officers. We also recommend that you're familiar with your organisation's policies and procedures and that you've attended our course on discrimination law. |
| Time |
Half day |
| Cost |
$150.00 per person * |
| Course content |
a quick review of discrimination law | the impact of discrimination and harassment | the role of the Contact Officer | options for dealing with complaints | case scenario discussion |
| |
THE CONTACT OFFICER: advanced
Thursday 17 September 2009, 9am - 1pm
Venue: level 17, 53 Albert Street, Brisbane |
| This session is delivered using a six part case study as the basis for small group discussion. |
| Recommended for |
Contact Officers, policy officers and human resource managers. We also recommend that you've attended the introductory course, and that you're familiar with your organisation's policies and procedures. |
| Time |
Half day |
| Cost |
$150.00 per person * |
| Course content |
review of the Contact Officer role | record keeping | vicarious liability, duty of care, confidentiality | the investigation process | quality control issues |
| |
INVESTIGATING COMPLAINTS IN THE WORKPLACE
Thursday 8 October 2009, 9am - 4pm
Venue: level 17, 53 Albert Street, Brisbane |
| This course offers you the chance to consider and discuss the best way for complaints to be investigated in your workplace. The session will not accredit you as an investigator. |
| Recommended for |
Human resource practitioners and complaints investigators |
| Time |
Full day |
| Cost |
$300.00 per person * |
| Course content |
principles of fairness | composition of complaints | the investigator's role | steps in an investigation | the xyz investigation activity |
| |
THE CONTACT OFFICER: refresher
Thursday 22 October 2009, 9am - 1pm
Venue: level 17, 53 Albert Street, Brisbane |
| This session follows on from the introductory and advanced course and is designed specifically to assist trained contact officers address issues of concern and build on skills needed in the role. The course includes consideration of common dilemmas faced by officers when dealing with clients. |
| Recommended for |
Participants must have attended Contact Officer role training before attending the refresher course |
| Time |
Half day |
| Cost |
$150.00 per person * |
| Course content |
review of the role of the Contact Officer | review of the Queensland Anti-Discrimination Act 1991 | Common issues for Contact Officers | Developing solutions to dilemmas |
| |
FAIRNESS EVERYONE'S BUSINESS:
how to present a two hour session in your workplace
Thursday 12 November 2009, 9am - 4pm
Venue: level 17, 53 Albert Street, Brisbane |
| This is a full day course which will give you the information and tools to run a session in your own workplace on discrimination issues. The session is based on a cd-rom kit produced by the Commission which contains everything you need for a two hour session, including a Powerpoint presentation, visual scenarios, activities, sections of the Act, tips for trainers, handouts and a comprehensive trainer's guide. You will also have the opportunity to buy the kit after the session.; |
| Recommended for |
Workplace trainers, human resource practitioners and others needing to present sessions on discrimination law in the workplace. Some knowledge of discrimination law would be an advantage, but is not essential. |
| Time |
Full day |
| Cost |
$300.00 per person * |
| Course content |
planning a session | getting started | the law | activities and case studies and how to use them | dealing with questions | using resources |
| |
DISCRIMINATION LAW FOR COMMUNITY ORGANISATIONS
Thursday 3 December 2009, 9am - 1pm
Venue: level 17, 53 Albert Street, Brisbane |
| This course is designed for people working in community organisations, and gives an overview of discrimination law in Queensland. The session allows time for questions and discussion. |
| For |
Community organisation workers needing basic information about discrimination law. |
| Time |
Half day |
| Cost |
Free |
| Course content |
definitions of discrimination, sexual harassment, vilification and victimisation | direct and indirect discrimination |
vicarious liability and reasonable steps | exemptions | complaint handling |
